Date: July 7, 2023
In a recent statement, Kenyan Cabinet Secretary Eliud Owalo has acknowledged the challenges faced during the introduction of the Huduma Namba initiative. Owalo admitted that the program’s rollout was marred by poor timing and insufficient communication, leading to public suspicion and concerns among Kenyan citizens. The government now aims to address these issues and improve the implementation process.
The Huduma Namba initiative, which sought to create a unique identification system for all Kenyan citizens, was met with skepticism and resistance when it was initially launched. Many citizens expressed concerns that the timing of the program’s introduction, which coincided with the proximity to elections, was politically motivated and raised suspicions about its true purpose.
CS Eliud Owalo emphasized the importance of effective communication in implementing any significant change program. He highlighted the need to inform citizens about the reasons behind the change, the impact it would have on their lives, their role in the program, and the ultimate goal of the initiative. Owalo acknowledged that these essential aspects were not adequately conveyed to the public during the initial stages of Huduma Namba’s rollout.
Taking lessons from the challenges faced, the Kenyan government now aims to rectify the situation. Plans are underway to improve communication strategies and engage with citizens in a more transparent and inclusive manner. The government intends to clearly articulate the objectives, benefits, and processes of the Huduma Namba initiative to address any lingering doubts and ensure the program’s success.
CS Owalo assured the public that the government is committed to carrying out the Huduma Namba initiative in a manner that respects the rights and privacy of citizens. He emphasized that the program’s primary goal is to enhance public service delivery, eliminate duplication, and facilitate efficient access to government services. The government also intends to work closely with relevant stakeholders and civil society organizations to ensure transparency and accountability throughout the implementation process.
As the government takes steps to improve communication and address the concerns surrounding Huduma Namba, it remains to be seen how these efforts will be received by the public. The success of the initiative hinges on rebuilding trust, allaying fears, and demonstrating the tangible benefits that the unique identification system can bring to Kenyan citizens.
The Kenyan government aims to learn from the lessons of the past and foster a collaborative approach that includes all stakeholders. With improved communication and a renewed commitment to transparency, the government hopes to regain public confidence in the Huduma Namba program and realize its potential to revolutionize service delivery in Kenya.
